Tre Bamboo™ Return & Refund Policy

Tre Bamboo™ Cosmetics will refund or credit your item(s) within 30 days of your purchase. Proof of purchase is required for any refund or credit. Refund(s) will be made to your original form of payment. All product(s) must be returned in either new or gently used condition. Tre Bamboo™ Cosmetics reviews all return activities for abuse and reserves the right to limit returns or credits in all instances. All returns are subject to approval by Tre Bamboo™ Cosmetics.

To return your product(s), complete the Return Request Form below to request a RMA (Return Material Authorization).

Be sure to include your order number, product(s) you wish to return and a reason for your return (we appreciate honest feedback).

Once we receive your RMA request and it is authorized, we will email you instructions on how to return your product(s). Each refund or credit is reviewed and approved on an individual basis. Products sent back to Tre Bamboo™ may not be returned. We regret that we are unable to refund your original shipping charges. Please allow up to 30 days for your refund or credit to be processed. Your financial institution may take longer to reflect the transaction.

Upon receipt of your item(s) and proper documentation, we will notify you via email of the refund or credit process. Please keep all communications related to your return or credit to email only. This allows us to track all activities and/or communications to better serve you.

THIS POLICY IS EFFECTIVE FOR ALL PURCHASES MADE ON AND AFTER JANUARY 1, 2024.

We sincerely appreciate your business and encourage you to try one of our other skin care products. Thank you again for considering Tre Bamboo™ Cosmetics for your skin care regimen and hope you will continue using our skin-loving products!